Warranty Policy

At NovaGear Store, we want every customer to receive a product in good condition and enjoy a smooth shopping experience.

Our warranty covers eligible manufacturing defects depending on the product, brand, and warranty period.

1. Warranty Coverage

The warranty may cover manufacturing defects such as:

• A product that does not turn on
• Buttons or switches that stop working without physical damage
• Sensor or connection problems
• Technical problems caused by manufacturing defects
• Other defects confirmed by our team after inspection

Warranty coverage depends on the product and brand. Some products may have different warranty periods.

2. Warranty Period

The warranty period starts from the date the customer receives the order.

The exact warranty duration may be mentioned on the product page or confirmed by our support team before purchase.

Please keep your order number or proof of purchase, as it may be required when submitting a warranty request.

3. What Is Not Covered?

The warranty does not cover damage caused by:

• Dropping or hitting the product
• Water or liquid damage
• Incorrect use or poor maintenance
• Broken cables caused by pulling or bending
• Normal wear and tear
• Unauthorized repairs or modifications
• Electrical problems or power surges
• Lost accessories, packaging, or product parts
• Cosmetic damage that does not affect product performance

Products showing signs of misuse may not be accepted under warranty.

4. How to Request Warranty Service

To submit a warranty request, please contact us and provide:

• Your full name
• Your order number
• The name of the product
• A clear explanation of the problem
• Photos or a short video showing the issue

Our team will review your request and explain the next steps.

5. Product Inspection

The product may need to be returned for inspection. After receiving it, our team will check whether the issue is covered by warranty.

The inspection process may take several business days depending on the product and the type of problem.

6. Repair or Replacement

If the warranty request is approved, NovaGear Store may offer one of the following solutions:

• Product repair
• Replacement with the same product
• Replacement with a similar product of equal value
• Store credit if repair or replacement is not available

The final solution depends on product availability and the result of the inspection.

7. Shipping Costs

If the issue is confirmed as a manufacturing defect covered by warranty, shipping costs may be handled by NovaGear Store.

If the product is working correctly or the damage is not covered by warranty, the customer may be responsible for shipping costs.

8. Important Information

Before returning a product:

• Do not open or repair the product yourself
• Keep the original packaging whenever possible
• Include all accessories received with the product
• Pack the product safely to prevent damage during transport

NovaGear Store is not responsible for damage caused by poor packaging during return shipping.