Warranty Policy
NovaGear provides warranty support for eligible manufacturing and technical defects during the applicable warranty period of each product.
Warranty Period
Each product is covered during its applicable warranty period.
The warranty duration may vary depending on the product or brand and may be shown on the product page or confirmed by NovaGear support.
A warranty request must be submitted while the product is still within its warranty period.
What the Warranty Covers
Warranty applies to eligible manufacturing or technical defects that occur during normal use and are not caused by the customer.
Examples may include:
- A product that does not power on
- Buttons or switches that stop working without physical damage
- Sensor problems
- Wireless or connection problems
- Technical faults that prevent the product from working normally
- Other manufacturing defects confirmed after inspection and testing
What Is Not Covered
Warranty does not cover any damage caused by the customer, misuse, accidents, improper handling, or external factors.
- Dropping or hitting the product
- Water or liquid damage
- Physical damage caused after delivery
- Incorrect use of the product
- Broken or damaged cables caused by pulling, bending, or misuse
- Unauthorized repairs or modifications
- Damage caused by opening or modifying the product
- Normal wear and tear
- Missing or lost accessories
- Cosmetic or appearance issues that do not affect the normal operation of the product
Warranty only covers eligible manufacturing or technical defects. If the product was damaged by the customer, the warranty will not apply.
How to Request Warranty Service
If your product develops a problem while it is still within the warranty period, contact NovaGear support.
Please provide:
- Your full name
- Your order number
- The product name
- A clear description of the problem
- Photos when necessary
- A short video showing the issue when requested
- The product serial number when available
Our team will review the information and explain the next step.
Courier Collection
If the product needs physical inspection, NovaGear will arrange a delivery courier to collect the product from the customer.
The product will then be delivered to NovaGear so our team can inspect and test the reported problem.
The customer should pack the product safely and include any accessories requested by our support team.
Inspection & Testing
Once the product arrives at NovaGear, our team will inspect and test it to determine the cause of the problem.
We will verify whether the issue is a manufacturing or technical defect covered by warranty, or whether the product was damaged by the customer.
Warranty applies if the defect is confirmed and meets the warranty conditions.
Warranty does not apply if the problem was caused by misuse or customer damage.
When Do We Replace the Product?
If our inspection confirms that the product has an eligible manufacturing or technical defect covered by warranty, NovaGear will replace the defective product with a new product.
If the Problem Is Not Covered
If inspection shows that the product is working correctly, or that the problem was caused by customer damage, misuse, liquid damage, physical damage, unauthorized modification, or another condition excluded from warranty, the warranty replacement will not be approved.
NovaGear will inform the customer of the inspection result and explain the available next steps.
Before Sending a Product
Before the courier collects your product:
- Do not attempt to repair the product yourself
- Do not open or modify the product
- Keep the original packaging whenever possible
- Include accessories requested by NovaGear support
- Pack the product safely to prevent damage during transportation
Warranty Process
Tell us about the product problem.
We collect the product for inspection.
We verify the cause of the problem.
A new product is sent if the warranty defect is confirmed.
Having a Problem with Your Product?
Contact NovaGear with your order number and details about the issue. Our team will guide you through the warranty process.