Privacy Policy
At NovaGear, we respect your privacy and are committed to protecting the personal information you provide when browsing our website, placing an order, or contacting our support team.
Information We Collect
When you browse our website, place an order, create an account, or contact NovaGear, we may collect information such as:
- Your full name
- Your phone number
- Your email address
- Your delivery address and city
- Your order and purchase information
- Your account information, when applicable
- Messages sent through WhatsApp, email, or website contact forms
- Technical information such as browser type, device information, IP address, and website activity
We collect information that is reasonably necessary to process orders, provide customer support, operate our website, and improve our services.
How We Use Your Information
Personal information may be used to:
- Confirm and process your orders
- Prepare your packages for delivery
- Contact you regarding an order
- Provide order tracking information
- Provide customer and technical support
- Handle exchanges and warranty requests
- Prevent fraud and suspicious activity
- Protect and maintain our website
- Improve our products and shopping experience
- Send marketing communications when you have agreed to receive them or when otherwise permitted
Order & Delivery Information
To complete and deliver your order, NovaGear may share the information required for delivery with our courier or delivery partners.
This may include:
- Your name
- Your phone number
- Your city
- Your delivery address
- Order or package information
- Amount to collect for Cash on Delivery orders
This information is shared only when reasonably necessary to process, transport, track, and deliver your order.
Sharing Your Information
We may share limited information with service providers when necessary, including:
- Courier and delivery companies
- Website hosting providers
- Website and technical service providers
- Payment or order-processing providers, when applicable
- Analytics or security service providers, when applicable
- Professional advisers or public authorities when legally required
We aim to limit the information shared to what is reasonably necessary for the relevant service.
Cookies & Similar Technologies
NovaGear may use cookies and similar technologies to help our website function correctly and improve your browsing experience.
Cookies may be used to:
- Remember items in your shopping cart
- Remember certain website preferences
- Maintain website and account functionality
- Understand website traffic and usage
- Measure website performance
- Support analytics or advertising features when those services are enabled
You can manage or disable cookies through your browser settings. Some website features may not work correctly if certain cookies are disabled.
Data Security
NovaGear takes reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.
However, no website, online service, or method of electronic transmission can guarantee absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary for purposes such as:
- Processing and documenting orders
- Providing customer support
- Managing exchanges and warranty cases
- Preventing fraud or abuse
- Maintaining business records
- Meeting applicable legal or administrative obligations
Information that is no longer reasonably required may be deleted, anonymized, or securely removed, subject to applicable requirements.
Your Privacy Choices
You may contact NovaGear regarding personal information associated with your account, orders, or communications.
Depending on the request and applicable requirements, you may ask us to:
- Provide information about personal data we hold
- Correct inaccurate personal information
- Update outdated information
- Delete information that is no longer required, where applicable
- Stop certain promotional communications
We may need to verify your identity before processing a privacy-related request.
Marketing Communications
NovaGear may send promotional communications when you have agreed to receive them or when such communication is otherwise permitted.
You may ask us to stop promotional communications at any time by contacting our support team or using an available unsubscribe option.
Stopping promotional messages does not prevent us from contacting you when necessary about an active order, delivery, support request, or warranty case.
Third-Party Websites
Our website may contain links to external websites, social networks, or third-party services.
NovaGear does not control the privacy practices or content of independent third-party websites. We recommend reviewing their own privacy policies before providing personal information.
Children's Privacy
NovaGear does not knowingly seek to collect personal information directly from young children without appropriate involvement of a parent or legal guardian.
If you believe personal information has been provided by a child without appropriate permission, please contact us so we can review the situation.
Changes to This Privacy Policy
NovaGear may update this Privacy Policy when our website, services, business practices, or applicable requirements change.
The latest version will be published on this page. We may also update the effective date shown below.
Questions About Your Privacy?
Contact NovaGear if you have a question about this policy or want to make a privacy-related request.