Privacy Policy

At NovaGear Store, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you visit our website or place an order.

1. Information We Collect

When you use our website or place an order, we may collect:

• Your full name
• Your phone number
• Your email address
• Your delivery address and city
• Your order and purchase information
• Messages sent through WhatsApp, email, or contact forms
• Technical information such as your browser, device, and IP address

We only collect information that is reasonably needed to process orders, provide customer support, improve our website, and operate our business.

2. How We Use Your Information

We may use your personal information to:

• Confirm and process your orders
• Prepare and deliver your packages
• Contact you about your order
• Provide customer service and technical support
• Handle returns, refunds, and warranty requests
• Prevent fraud and protect our website
• Improve our products, services, and shopping experience
• Send promotional messages when you have agreed to receive them

3. Order and Delivery Information

To complete your order, we may share necessary delivery information with shipping companies and delivery partners.

This information may include your name, phone number, city, delivery address, order amount, and package details.

Delivery partners should only use this information to deliver your order and provide related delivery services.

4. Sharing Your Information

NovaGear Store does not sell or rent your personal information.

We may share limited information with:

• Delivery and shipping companies
• Website hosting and technical service providers
• Payment or order-processing providers, when applicable
• Professional advisers or authorities when required by law

We only share information when it is necessary to provide our services, protect our rights, prevent fraud, or meet legal obligations.

5. Cookies

Our website may use cookies and similar technologies to remember your preferences, keep products in your cart, understand website traffic, and improve your browsing experience.

You can control or disable cookies through your browser settings. Please note that some parts of the website may not work correctly if cookies are disabled.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website or online transmission method can guarantee complete security.

7. Data Retention

We keep personal information only for as long as reasonably necessary to process orders, provide customer support, manage warranty requests, meet legal obligations, and maintain business records.

Information that is no longer required may be deleted or securely removed.

8. Your Rights

You may contact us to request access to your personal information or ask us to correct, update, or delete inaccurate or unnecessary information.

You may also object to certain uses of your personal information, including promotional communications.

We may ask you to confirm your identity before processing a privacy request.

9. Marketing Communications

We may send you promotional messages only when you have agreed to receive them or when permitted by applicable rules.

You can ask us to stop sending promotional messages at any time by contacting our support team.

10. Third-Party Links

Our website may contain links to third-party websites or social media platforms.

NovaGear Store is not responsible for the privacy practices, security, or content of those external websites. We recommend reviewing their privacy policies before providing personal information.

11. Children’s Privacy

Our website is not intended to knowingly collect personal information directly from young children without the involvement of a parent or legal guardian.

If you believe that a child has provided personal information without proper permission, please contact us.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, or legal obligations change.

Any updated version will be published on this page with a new effective date.

Effective date: March 20, 2026