Shipping Policy
Everything you need to know about order processing, delivery times, shipping costs, Cash on Delivery, and package handling across Morocco.
Delivery Times
Delivery time depends on your location:
- Casablanca: Delivery within 24 hours.
- Other cities in Morocco: Delivery within 1–2 business days.
Delivery may occasionally take longer during weekends, public holidays, bad weather, remote-area deliveries, or periods of unusually high demand.
Order Processing
Orders are usually processed within 24 hours after confirmation. Our team may contact you by phone or WhatsApp to confirm your order details before shipment.
Once your order has been shipped, the delivery courier may contact you before arrival.
Shipping Costs
- Casablanca: 20 DH
- Other cities in Morocco: 35 DH
- Free Shipping: Orders over 1199 DH
The final shipping cost is displayed during checkout or confirmed with you before shipment when necessary.
Cash on Delivery
Cash on Delivery is available across Morocco. You pay for your order when you receive the package from the delivery courier.
Please make sure your phone number, city, and delivery address are correct to avoid delays or failed delivery attempts.
Order Tracking
You can check the latest status of your order through our dedicated Track My Order page.
Track My Order →Delayed Orders
Delivery may occasionally be delayed because of the shipping company, public holidays, bad weather, remote locations, high demand, or other unexpected situations.
NovaGear will do its best to assist you and provide available updates about your order.
Incorrect Delivery Information
Customers are responsible for providing the correct phone number, city, and delivery address.
NovaGear is not responsible for delays, failed deliveries, or additional delivery costs caused by incorrect or incomplete customer information.
Failed Delivery Attempts
If the customer does not answer the courier, refuses the package without a valid reason, or provides unavailable contact information, the order may be returned.
Additional shipping charges may apply if another delivery attempt is requested.
Package Inspection
Please inspect the outside of the package when it arrives.
If the package appears seriously damaged, contact our support team as soon as possible and provide clear photos before opening it.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, contact us within 24 hours of delivery.
Please provide:
- Your full name
- Your order number
- A clear explanation of the issue
- Photos of the product and packaging
- A short video when necessary
Our team will review the request and explain the next steps.
We're Here to Help
Questions about delivery, shipping costs, or your order status? Contact our support team.