Terms of Service
These Terms of Service explain the conditions that apply when you visit NovaGear, place an order, purchase a product, or use our services.
By using our website or placing an order, you agree to these terms.
About NovaGear
NovaGear is an online gaming gear store serving customers across Morocco.
We offer gaming mice, keyboards, mousepads, IEMs, headsets, microphones, accessories, and other gaming-related products.
Website Use
You may use this website for lawful shopping, product research, and business purposes.
You agree not to:
- Use the website for illegal or fraudulent activity
- Submit false customer or delivery information
- Place fake or intentionally misleading orders
- Attempt to damage or interfere with the website
- Attempt unauthorized access to website systems
- Copy or misuse NovaGear branding, original content, images, or materials without permission
Product Information
We aim to provide accurate product descriptions, specifications, images, prices, and availability.
Product appearance or colors may vary slightly depending on your screen, lighting, product revision, packaging, or manufacturer-provided images.
NovaGear may correct product information, specifications, availability, or website errors when necessary.
Product Availability
All orders are subject to product availability.
A product displayed as available may occasionally become unavailable before an order is processed or shipped.
If this happens, NovaGear may contact the customer to offer an alternative product, wait for availability, modify the order with the customer's agreement, or cancel the unavailable item.
Prices
Product prices are displayed in Moroccan dirhams (DH) unless otherwise stated.
Shipping charges may be added according to the delivery destination and order value.
NovaGear may change product prices, promotions, or discounts at any time.
If an obvious pricing or technical error affects an order, NovaGear may contact the customer before processing it.
Placing an Order
Customers must provide accurate and complete information when placing an order, including:
- Full name
- Phone number
- City
- Complete delivery address
NovaGear may contact the customer when confirmation or additional delivery information is required.
Submitting an order does not guarantee that the order can always be fulfilled. Orders remain subject to product availability and verification.
Order Cancellation
Customers may request to cancel or modify an order before it has been shipped.
Once the package has been handed to the courier, cancellation or modification may no longer be possible.
NovaGear may also cancel an order when necessary because of:
- Unavailable stock
- Incorrect or incomplete customer information
- An obvious pricing or technical error
- Suspected fraud
- Repeated failed or refused deliveries
Cash on Delivery
Cash on Delivery is available for eligible orders across Morocco.
The customer is responsible for paying the confirmed order amount to the courier when receiving the package.
Shipping & Delivery
Current standard delivery times are:
Delivery times are estimates and may occasionally be affected by weekends, public holidays, remote locations, courier delays, weather conditions, or periods of unusually high demand.
Full delivery conditions are available in our Shipping Policy.
Customer Delivery Information
Customers are responsible for providing a correct phone number, city, and delivery address.
Incorrect or incomplete information may cause delays, failed delivery attempts, or return of the package.
Exchange Requests
A customer who wants to exchange a product by choice must contact NovaGear within 24 hours of receiving the order.
For this type of exchange, the product must remain:
- New and unused
- Complete with its accessories
- In its original condition
- In its original packaging
- Without marks, damage, or signs of use
The replacement product must have a higher price than the original product, and the customer pays the price difference.
Additional conditions are available in our Return & Exchange Policy.
Warranty
Warranty applies only during the applicable warranty period of the product and covers eligible manufacturing or technical defects.
Warranty does not apply when the problem was caused by the customer or by external damage, including:
- Physical damage or impact
- Dropping the product
- Water or liquid damage
- Incorrect use or misuse
- Unauthorized repair or modification
- Normal wear and tear
If NovaGear confirms an eligible warranty defect after inspection and testing, the defective product is replaced with a new product.
Full warranty conditions are available in our Warranty Policy.
Warranty Inspection
A product submitted for warranty may need to be collected and returned to NovaGear for inspection and testing.
NovaGear will determine whether the reported problem is an eligible manufacturing or technical defect, or damage caused by misuse or the customer.
If a covered warranty defect is confirmed, NovaGear provides a new replacement and the customer does not pay the courier collection or replacement delivery cost.
Promotions & Discount Codes
Promotions, discount codes, and special offers may include specific conditions, eligible products, quantities, or expiration dates.
Unless explicitly stated otherwise, promotions may not be combined.
NovaGear may correct or cancel a promotion affected by a technical error, incorrect price, or misuse.
Reseller Applications
Submitting a reseller application does not guarantee approval.
Reseller pricing and conditions may depend on product, quantity, availability, business profile, sales channel, and current market conditions.
NovaGear may approve, refuse, suspend, or end a reseller relationship when appropriate.
Intellectual Property
NovaGear branding, original graphics, layouts, written content, and other original website materials may not be copied, reproduced, modified, distributed, or commercially reused without permission.
Third-party brand names, trademarks, product images, and manufacturer materials remain the property of their respective owners.
Third-Party Services & Links
NovaGear may link to or use third-party services such as courier providers, payment services, WhatsApp, Instagram, Facebook, TikTok, and other platforms.
Independent third-party services operate according to their own terms, availability, security practices, and privacy policies.
Personal Information
Personal information submitted through NovaGear is handled according to our Privacy Policy.
Customer information may be used when reasonably necessary to process orders, arrange delivery, provide support, handle warranty cases, prevent fraud, and operate our services.
Limitation of Liability
To the extent permitted by applicable law, NovaGear is not responsible for indirect losses or damage caused by improper use, unauthorized modification, or misuse of a product.
Nothing in these Terms is intended to remove rights that customers are entitled to under applicable law.
Changes to These Terms
NovaGear may update these Terms when our website, services, store policies, or applicable requirements change.
The latest version will be published on this page with an updated effective date.
Applicable Law & Disputes
These Terms are subject to the applicable laws and regulations of Morocco.
If a problem or dispute occurs, we encourage customers to contact NovaGear support first so we can review the situation and try to resolve it.
Questions About These Terms?
Contact NovaGear support and we'll help clarify any questions about an order or store policy.