Terms of Service

Welcome to NovaGear Store. These Terms of Service explain the rules and conditions that apply when you visit our website, place an order, or use our services.

By using this website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About NovaGear Store

NovaGear Store is an online gaming gear store serving customers across Morocco.

We offer gaming mice, keyboards, mousepads, headsets, accessories, and other gaming-related products.

2. Website Use

You may use this website only for lawful personal or commercial shopping purposes.

You agree not to:

• Use the website for illegal or fraudulent activities
• Submit false customer or delivery information
• Attempt to damage, interrupt, or access the website without permission
• Copy or misuse website content, images, branding, or product information
• Place fake orders or intentionally refuse confirmed orders

3. Product Information

We work to provide accurate product descriptions, specifications, images, prices, and availability.

Product colors may appear slightly different depending on your screen, lighting, or manufacturer images.

We may correct errors, update product information, or remove unavailable products without prior notice.

4. Product Availability

All orders are subject to product availability.

A product shown on the website may become unavailable before your order is confirmed or shipped.

If an ordered product is unavailable, our team may contact you to offer an alternative, delay the order, or cancel the affected item.

5. Prices

Product prices are displayed in Moroccan dirhams (DH), unless otherwise stated.

Shipping costs may be added according to your city and the total order amount.

We reserve the right to change prices, promotions, and discounts at any time. A price change will not normally affect an order already confirmed by our team.

6. Placing an Order

To place an order, you must provide accurate and complete information, including your full name, phone number, city, and delivery address.

After receiving your order, our team may contact you by phone or WhatsApp to confirm the information before shipping.

Submitting an order through the website does not always guarantee final acceptance. An order becomes confirmed after verification by NovaGear Store.

7. Order Cancellation

You may request to cancel or change an order before it is shipped.

Once the package has been handed to the delivery service, cancellation or modification may no longer be possible.

NovaGear Store may cancel an order because of unavailable stock, incorrect pricing, suspected fraud, invalid customer information, or repeated failed delivery attempts.

8. Cash on Delivery

Cash on Delivery is available for eligible orders across Morocco.

The customer must pay the confirmed order amount when receiving the package from the courier.

Customers who repeatedly confirm and refuse orders without a valid reason may have future Cash on Delivery orders limited or refused.

9. Shipping and Delivery

Delivery times and shipping costs are explained in our Shipping Policy.

• Casablanca: Delivery usually within 24 hours
• Other cities in Morocco: Usually 1 to 3 business days

Delivery times are estimates and may be affected by weekends, public holidays, bad weather, remote locations, courier delays, or periods of high demand.

10. Customer Delivery Information

Customers are responsible for providing a correct phone number, city, and delivery address.

NovaGear Store is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete customer information.

11. Returns and Refunds

Returns and refunds are subject to the conditions stated in our Return & Refund Policy.

Return requests must normally be submitted within 24 hours of receiving the package.

Products that are opened, used, damaged, incomplete, or returned without prior approval may not be eligible for return.

12. Warranty

Warranty coverage depends on the product, brand, and stated warranty period.

Warranty may cover eligible manufacturing defects confirmed after inspection.

Warranty does not normally cover:

• Physical damage or impact
• Water or liquid damage
• Misuse or poor maintenance
• Unauthorized repairs or modifications
• Normal wear and tear
• Damage caused by incorrect electrical use

13. Product Inspection

Returned or warranty products may need to be inspected before any repair, replacement, refund, or store credit is approved.

The final solution depends on the inspection result, product condition, availability, and applicable policy.

14. Promotions and Discount Codes

Promotions, discount codes, and special offers may have specific conditions, expiration dates, or product limitations.

Unless otherwise stated, discounts cannot be combined with other offers.

NovaGear Store may cancel or correct a promotion affected by a technical error, incorrect price, or misuse.

15. Reseller Applications

Submitting a reseller application does not guarantee approval.

Reseller pricing and conditions may depend on the business profile, product, quantity, availability, and current market conditions.

NovaGear Store reserves the right to approve, refuse, suspend, or end a reseller relationship.

16. Intellectual Property

Website content, logos, branding, graphics, text, layout, and original materials belong to NovaGear Store or their respective owners.

You may not copy, reproduce, modify, sell, or reuse website content without written permission.

17. Third-Party Services and Links

Our website may contain links to third-party platforms such as WhatsApp, Instagram, Facebook, TikTok, delivery companies, or other services.

NovaGear Store is not responsible for the availability, content, security, or policies of third-party websites and services.

18. Personal Information

Personal information submitted through the website is handled according to our Privacy Policy.

We may use customer information to process orders, provide delivery, respond to support requests, prevent fraud, and operate our services.

The processing of personal information in Morocco is subject to Law 09-08, including rights related to access, correction, and objection. [oai_citation:1‡CNDP](https://www.cndp.ma/wp-content/uploads/2023/11/Loi-09-08-Fr.pdf?utm_source=chatgpt.com)

19. Limitation of Liability

To the extent permitted by applicable law, NovaGear Store is not responsible for indirect losses, loss of data, loss of business, or damage caused by improper product use.

Nothing in these Terms removes customer rights that cannot legally be excluded.

20. Changes to These Terms

We may update these Terms of Service when our website, services, policies, or legal obligations change.

The updated version will be published on this page with a new effective date.

21. Applicable Law

These Terms of Service are governed by the applicable laws and regulations of Morocco.

Any dispute should first be discussed with our support team in an effort to find a reasonable solution.

Effective date: March 20, 2026