Frequently Asked Questions
Find quick answers about orders, delivery, payment, products, returns, warranty, and customer support.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery across Morocco. You can place your order online and pay when you receive your package.
Our team may contact you by phone or WhatsApp before shipping to confirm your order details.
Do you ship across Morocco?
Yes, NovaGear Store delivers to most cities and regions across Morocco.
Please make sure your phone number, city, and delivery address are correct to avoid delays.
How long does delivery take?
Orders in Casablanca are usually delivered within 24 hours.
Delivery to other cities in Morocco usually takes between 1 and 3 business days.
Delivery may take longer during weekends, public holidays, bad weather, remote-area deliveries, or periods of high demand.
How can I track my order?
Once your order has been shipped, you can contact our support team for an update about your delivery.
Please provide your full name, phone number, or order number so we can help you faster.
Are your products authentic?
Yes. NovaGear Store sells authentic gaming products sourced from trusted suppliers and reputable brands.
Our goal is to provide reliable gaming gear that offers the quality and performance expected by our customers.
Do your products come with a warranty?
Warranty coverage depends on the product, brand, and warranty period.
The warranty may cover eligible manufacturing defects. It does not cover damage caused by misuse, liquids, impact, unauthorized repairs, or normal wear and tear.
Please check the product page or contact us before ordering if you need specific warranty information.
Can I return a product?
Return requests must be submitted within 24 hours of receiving the package.
Products must meet the conditions stated in our Return & Refund Policy. Opened, used, damaged, or incomplete products may not be eligible for return.
Please contact our support team before sending any product back.
What should I do if I receive a damaged or incorrect item?
Contact us as soon as possible and provide your order number, a clear explanation of the issue, and photos of the product and packaging.
A short video may also be requested when necessary. Our team will review the case and explain the next steps.
How can I contact NovaGear Store?
You can contact our support team through WhatsApp, email, Instagram, or the Contact Us page.
We can help you with product questions, orders, delivery, returns, and warranty requests.
Still Need Help?
Our support team is ready to assist you with your order, delivery, product questions, returns, or warranty requests.